Lifetime Warranty

Warranty, Returns & Exchanges

Lifetime Warranty Policy

At Journey Crates, we stand behind the quality of our products. That’s why we offer a lifetime warranty against defects in materials and workmanship—for the original owner only, starting from the date of purchase through Journey Crates directly.


Important Warranty Details

  • Original Purchaser Only: Warranty coverage applies exclusively to the original owner and is non-transferable.
  • Proof of Purchase Required: You must provide valid proof of purchase for any warranty claim.
  • Third-Party Purchases: If you purchased your crate from a third-party seller, warranty claims must be handled through them.
  • Dog Damage Not Covered: We do not cover dog-related damage on any stationary or collapsible crates.
  • Paint Not Covered: Paint or coating issues are not included under warranty.
  • Cosmetic Damage: Scratches, scuffs, and other cosmetic flaws (like powder coat damage) are not covered.


What We Cover

If a product component fails during normal use due to a manufacturing defect, we will—at our discretion:

  • Repair the item, or
  • Send replacement parts (which you will be responsible for installing).

Note: While replacement parts are free, you are responsible for any shipping costs to return the product to us. Replacement components may be new or refurbished, at our discretion.


What the Warranty Does NOT Cover

This warranty does not cover:

  1. Cosmetic damage (e.g., scratches, nicks, stains, dents)
  2. Wear and tear or consumable parts (unless caused by a manufacturing defect)
  3. Damage from misuse, abuse, accidents, water exposure, fire, flood, or other natural events
  4. Repairs made by unauthorized service providers
  5. Products modified or altered without written approval from Journey Crates


Legal Disclaimer

This warranty is exclusive and replaces all other warranties—express, implied, or statutory, including warranties of merchantability or fitness for a particular purpose.
To the fullest extent allowed by law, our total liability will not exceed the original purchase price of the product.